Return Policy


Rachel’s Best Soaps uses only the finest ingredients to ensure the creation of high quality products you can trust. In the rare event that you are unsatisfied with your purchase, please contact our customer service team so we can make things right. Unfortunately, we are not able to offer returns at this time. However, we will gladly exchange your products within 30 days from the date of purchase.

Manufacturer Warranty

Rachel’s Best Soaps is proud to stand behind its products and our customer’s satisfaction. For all in-store purchases, ask about a free product trial before you buy. For all authorized online purchases, Rachel’s Best Soaps offers a Manufacturer Warranty – if you are not satisfied with your product purchased online offers a 100% Manufacturer Satisfaction Guarantee and will permit an exchange of the purchased product for any alternative Rachel’s Best Soaps product of equal or lesser value. For any questions, please contact

How to Make an Exchange

Rachel’s Best Soaps product exchanges must be made at the original point of purchase. If you purchased Rachel’s Best Soaps products at a retail store, please return to the same store with the product along with its original packaging and original purchase receipt.

For exchanging products that were purchased via the Rachel’s Best Soaps website, please get in touch with our customer care personnel at +1 877-482-5323, Mon – Thurs 8:30 AM – 5:30 PM and Fri 8:30 AM – 4 PM. (PST).

Things to Know Before Sending Products for Exchange

  • All products must be returned along with any accessories, manuals, original packaging and all relevant paperwork
  • Defaced or damaged products are not eligible for replacements
  • Please use trackable modes of shipment while returning products for exchange
  • The cost of returning the product is at your own expense
  • Rachel’s Best Soaps does not take any responsibility for replacing products damaged, delayed or lost in transit

The products are the buyer’s responsibility until they reach Rachel’s Best Soaps


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